- Please select your sample from the drop down menu.
- Each refundable sample includes your finial selection, a small cut of pole and a curtain ring. If you need any additional items, please call us for assistance on 01751 430350.
- The system will charge you £20 for a 40mm sample and £24 for a 50mm sample. This will be credited back to your card once the sample has been returned.
- Please note. A maximum of two returnable samples will be despatched. Where additional samples are required please call to discuss.
- Our samples are usually despatched within 2 working days and are sent by Royal Mail, First Class, Signed For.
- We include a freepost return label in the box.
- Our sample service is only available to UK Mainland postcodes
- Cope & Timmins will pay all postage. This includes a return postage label which must be used when returning samples.
- It is the customer’s responsibility to ensure the returning sample is correctly packed to avoid damage.
- The sample must be returned in good condition and free from damage.
- The sample must be returned within 4 weeks for a refund.
- Where samples are returned after 4 weeks without prior agreement, any refund will be at the sole discretion of Cope & Timmins.
- Refunds will be made within 5 working days of receiving the returned sample in an acceptable condition.
If you have any questions, please email us at firstname.lastname@example.org
or call us on 01751 430 350.